Effective Date: [DATE — set when this version is published]
This Privacy Policy explains how B-Line Logistics ("we," "us," or "our") collects, uses, and safeguards information when you use the B-Line Logistics dispatch and routing application (the "Service"). B-Line Logistics is a multi-tenant platform: each customer organization's data is kept separate from every other organization's, and this policy applies the same way to every organization that uses the Service, whatever its size.
This policy covers three separate parts of the Service, and what we collect differs between them:
| Category | What | From whom |
|---|---|---|
| Account data | Name, email address, phone number (optional), city/state/ZIP, role | Dispatch staff, at signup or when invited |
| Operational data | Pickup and route records, business directory entries, notes, time-clock punches, activity labels | Dispatch staff, entered while using the app |
| Receipt images | Photos of receipts uploaded for expense tracking, and the merchant, amount, category and date extracted from them | Dispatch staff |
| Request data | Business name, address, phone/email, and pickup notes | Client/business contacts (via the QR portal) and public requesters (via the intake form) |
| Usage/security data | Basic access timestamps and device/browser information logged by our infrastructure providers to keep the system secure | Automatically, from all users |
We do not use your information for advertising, and we do not sell, rent, or share personal data with third-party marketing or advertising companies.
Some information is necessarily processed by outside services in order for the Service to work. We choose providers that only use this data to provide the service we've asked for, not for their own purposes.
| Provider | What we send it | Why |
|---|---|---|
| Google Firebase | Account data, operational data, request data, receipt images | Authentication, database, file storage, and push notifications — the platform the app is built on |
| Google Gemini API | Receipt photos you upload | Automatically reads the merchant, date, and amount off the receipt so you don't have to type it in
(analyseReceipt). This is an automated process; no person at Google reviews your
receipts as part of it. |
| Resend | Your email address, name, and (for invitations) a one-time account setup link | Delivers account verification, password-reset, and team-invitation emails on our behalf. Every
automated email comes only from noreply@b-linelogistics.com. |
| ntfy.sh | A driver pickup alert (no customer names or addresses) is currently posted to a shared, publicly-readable ntfy.sh topic | An interim way to push a "new request" alert to a driver's phone. This is a known gap we are actively closing — the same shared topic is presently used across organizations, meaning someone who knew the topic name could see that an alert was sent. We are moving this notification server-side and per-organization; until that ships, treat it as not fully private. |
Your data is stored within Google's encrypted Firebase infrastructure, scoped to your organization. Access to your organization's data is limited to your organization's own signed-in administrators and drivers, plus the third-party processors in Section 5 solely for the purposes described there. We do not sell, rent, or share your personal data with third-party marketing or advertising agencies.
We keep your organization's operational data (pickups, routes, timesheets, receipts, and similar records) for as long as your organization has an active account, so that history, reporting, and payroll records stay available. If your organization's account is terminated, we retain data for a reasonable period afterward in case of a billing dispute or legal requirement, then delete it. See our Terms of Service for account termination.
You can ask to see, correct, or export the personal information tied to your account at any time.
You can also request deletion of your personal account. Where an in-app "Delete my account" option is available, you can use that directly; otherwise, email us at the address in Section 10 and we will process the request within a reasonable time. Deleting your personal account removes your login (your Firebase Auth account) and your personal profile fields. It does not delete your organization's shared business records — completed pickups, history entries, receipts, and similar records you created while working stay with your organization, the same way a departing employee's paperwork stays on file, and any entries that named you keep showing your name as the person who created them. If you are the only administrator of your organization, we may ask you to promote another teammate to administrator first, so the organization is not left without one.
The Service is intended for business use by adults (dispatch staff and business contacts). It is not directed at children, and we do not knowingly collect personal information from anyone under 13.
Questions about this Privacy Policy or your account data can be sent to: support@b-linelogistics.com.
We may update this Privacy Policy as the Service changes. For material changes, we will update the effective date above and, for active organizations, provide notice by email or an in-app notice.