Effective Date: [DATE — set when this version is published]
These Terms of Service ("Terms") are an agreement between [Legal entity name — TBD], operating as "B-Line Logistics" ("B-Line Logistics," "we," "us," or "our"), and the organization or individual that creates an account ("you," "your," or "Customer"). By creating an account, accessing, or using the B-Line Logistics dispatch and routing application (the "Service"), you agree to be bound by these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.
B-Line Logistics is a subscription software service for route dispatch, pickup and driver management, time tracking, payroll reporting, receipt tracking, and related operational reporting. The Service is provided as "Software as a Service" — you do not receive a copy of the software, only access to it.
Each Customer operates within its own organization ("facility") inside the Service. The person who creates a facility becomes its first administrator and can invite teammates, who join with a single-use, expiring invite code. Administrators are responsible for the accuracy of the information they and their teammates enter, and for managing who on their team has access.
The Service is offered under the following plans. Prices are subject to change for future billing periods with the notice described in Section 12; changes never apply retroactively to a period you have already paid for.
| Plan | Monthly | Annual (prepay) |
|---|---|---|
| Starter | $29/month | $290/year |
| Standard | $49/month | $490/year |
| Statewide / multi-site | Custom quote — contact us | |
Free pilot. New organizations may use the Service free of charge for a 60-day pilot period. No payment method is required to start a pilot. Before the pilot ends, we will contact you to select a paid plan; if you take no action, access to the Service is suspended (not deleted — see Section 10) at the end of the pilot rather than silently converting to a paid plan.
Billing method. The default billing method is annual prepayment by invoice. A monthly card-on-file option is also available. Whichever method you choose, it will be described to you, and you will have the chance to confirm it, before your first charge.
Auto-renewal. Paid subscriptions renew automatically at the end of each billing period (monthly or annual, matching what you signed up for) unless cancelled beforehand under Section 5. Annual invoices are sent in advance of the renewal date; monthly card charges recur on the same day each month.
If the Service is offered through Apple's App Store or Google Play as an in-app purchase, that purchase is billed, renewed, and cancelled through the app store account you used to subscribe, under that store's own terms, and this Section 4 applies to the extent it is not inconsistent with that store's required terms.
You may cancel your subscription at any time by contacting us at the email in Section 14, or through the cancellation option in your account settings once available. Cancellation takes effect at the end of your current paid billing period; you keep access until then, and are not charged again afterward.
Fees already paid are non-refundable except: (a) where required by law, (b) for a billing error we made, or (c) at our discretion for a documented service outage that materially prevented you from using the Service. The free pilot period in Section 4 exists so you can evaluate the Service before paying; ask for a pilot extension if you need more time to decide, rather than expecting a refund after paying.
If a payment fails or an invoice becomes past due, we will attempt to notify the account's administrators and allow a reasonable cure period (at least 7 days) before suspending access. During suspension, your data is retained and access can be restored promptly once payment is resolved. We do not delete an organization's data solely for nonpayment; see Section 10 for when data is actually deleted.
You agree not to: use the Service for any unlawful purpose; attempt to gain unauthorized access to another organization's data or accounts; submit knowingly false pickup requests or data; reverse-engineer, resell, or white-label the Service without a separate written agreement; or interfere with the Service's normal operation (including automated scraping or overloading of the system). We may suspend accounts that violate this section, with notice where practical.
As between you and us, you own the operational data you and your team enter into the Service (pickups, routes, timesheets, receipts, and similar records for your organization). We do not claim ownership of it and do not sell it. You may request an export of your organization's data at any time by contacting us; some records are also available as CSV/PDF downloads directly in the app (Insights, Payroll, Timesheet, and History all have built-in export). See our Privacy Policy for how we handle personal information specifically, and what happens to your data if you leave.
The Service relies on third-party infrastructure to operate, including Google Firebase (hosting, database, authentication, file storage, and push notifications), Google's Gemini API (to read receipt images you upload), and Resend (to deliver account and invitation emails). Their use is described in our Privacy Policy. We choose these providers carefully but are not responsible for outages or issues originating in their infrastructure, beyond using commercially reasonable efforts to restore service.
You may stop using the Service at any time. An individual user can request deletion of their personal account and login as described in our Privacy Policy; deleting your personal account removes your login and personal profile information but does not delete your organization's shared business records (past pickups, receipts, timesheets, and similar), which remain with the organization the same way a departing employee's completed paperwork would.
We may suspend or terminate an organization's access for: nonpayment after the cure period in Section 6, violation of Section 7, or a legal requirement to do so. If we terminate an organization's account for cause, we will make reasonable efforts to give notice and an opportunity to export data first, except where we reasonably believe doing so would create a legal or security risk.
If your organization's account is inactive (no login by any member and no active subscription) for an extended period, we may delete the organization's data after providing notice to the last known administrator email on file.
The Service is provided "as is" and "as available." We do not guarantee uninterrupted or error-free operation. To the maximum extent permitted by law, B-Line Logistics is not liable for indirect, incidental, special, or consequential damages arising from use of, or inability to use, the Service, including lost profits or lost data, even if advised of the possibility. Our total liability for any claim arising from these Terms or the Service is limited to the amount you paid us for the Service in the 12 months before the claim arose. Nothing in this section limits liability where the law does not allow it to be limited.
We may update these Terms from time to time. For material changes, we will notify active organizations by email or an in-app notice at least 14 days before the change takes effect. Continued use of the Service after a change takes effect means you accept the updated Terms; if you do not agree, you may cancel under Section 5 before the change takes effect.
These Terms are governed by the laws of the State of [State — TBD], without regard to its conflict-of-law principles, and any dispute arising from these Terms or the Service will be resolved in the state or federal courts located in that state, unless applicable law requires otherwise.
Questions about these Terms, billing, or your subscription can be sent to: support@b-linelogistics.com.